Junior Customer Success Manager:in (deutschlandweit)
Core
Direct account management for medical practices, conducting health checks, workshops, and training to optimize workflows and ensure customer satisfaction.
Role type
Junior Customer Success Manager
Builds
Custom workflows, training programs, and support packages for medical practices
Domain
Healthcare / Medical Practice Management Software
Deliverable
product features
Required skills
Deep understanding of medical practice operations, active listening, structured problem-solving, self-organization, technical aptitude
Preferred skills
Experience with AI tools (ChatGPT, Claude, Gemini, agent-based AI)
Technologies
tomedo® software, AI tools (ChatGPT, Claude, Gemini, Codex, OpenClaw)
Responsibilities
Conduct regular health checks with assigned practices, deliver workshops and training sessions, optimize practice workflows, coordinate complex technical issues with internal teams, document experiences and insights
Seniority
Junior, hands-on IC