Serviceberater / Kundenberater / Kundendienstberater für den Servicebereich (m/w/d)
Core
First point of contact for customers needing support, advice, or information about their vehicles; ensures correct service recommendations and manages complaints to build long-term relationships.
Role type
Customer-facing service advisor (automotive)
Builds
Service appointments, repair orders, and customer satisfaction in an automotive dealership
Domain
Automotive retail / After-sales service
Deliverable
product features
Required skills
Technical understanding, customer-oriented communication, order creation and invoicing, coordination with workshop team, conflict resolution
Preferred skills
Prior experience as a service advisor, digital device proficiency
