IT Service Desk Mitarbeiter (w/m/d)
Core
First point of contact for national and international cloud customers, handling incidents and service requests, performing initial troubleshooting, and dispatching tickets to specialist teams.
Role type
IT Service Desk Specialist
Builds
Incident resolution and service delivery for cloud customers
Domain
IT Support / Cloud Services
Required skills
IT support experience, structured problem-solving, ticket management, documentation, collaboration with technical teams
Preferred skills
Cloud technology knowledge, infrastructure knowledge
Technologies
Ticketing systems, Knowledge Base, Cloud platforms
Responsibilities
Receive and qualify incidents and service requests, perform initial troubleshooting using runbooks, dispatch tickets to internal teams, document actions in the ticketing system, collaborate with technical specialist teams
Seniority
Entry to Mid-level, hands-on IC