Mitarbeiter (m/w/d) Kundenkontaktcenter
Core
Proactive outbound phone calls to existing and new customers, managing leads from initial contact to appointment scheduling, and cross-selling maintenance or service appointments.
Role type
Senior IC customer contact center representative (sales & service)
Builds
Customer appointments for maintenance and service, new business opportunities
Domain
Automotive after-sales / tire and service retail
Required skills
proactive outbound calling, lead management, cross-selling, CRM system usage, appointment scheduling
Preferred skills
experience in customer service, sales, call center, lead management
Responsibilities
Proactive phone outreach to existing and new customers, managing the full lead lifecycle, cross-selling maintenance/service appointments, following up on missed appointments, documenting contacts in CRM, collaborating with service and sales teams