Expert Cooperation Management/ 2nd Level Support (m/w/d)
Core
You are the first point of contact for insurance brokers, ensuring their onboarding, system integration, and ongoing support to facilitate a smooth start to their cooperation.
Role type
Senior IC cooperation management and 2nd level support specialist
Builds
Insurance broker onboarding, system integrations, and product delivery
Domain
Insurance and financial services
Deliverable
client delivery
Required skills
Customer service experience, technical affinity with digital systems, process management, project execution, empathetic communication
Preferred skills
Knowledge of financial services, ability to learn new topics quickly
Technologies
Modern software tools for system integration and support
Responsibilities
Guide brokers through initial setup and technical integrations, handle incoming customer inquiries across all channels, provide individual customer training and product selection advice, participate in internal and external projects