Kaufmännischer Sachbearbeiter im Kundenservice / Customer Service (m/w/d) Reklamationsmanagement ode
Core
Handling customer complaints and inquiries via phone and email, managing customer master data, and optimizing service processes.
Role type
Customer Service Specialist (Claims Management)
Builds
Customer satisfaction and resolved claims
Domain
Retail / Furniture / Lifestyle
Deliverable
client delivery
Required skills
German (fluent), MS Office, telephone communication, written communication, data entry, problem-solving
Responsibilities
Resolve customer complaints independently, conduct inbound and outbound telephone consultations, maintain customer master data in databases, communicate with internal teams (Content, Accounting, Logistics, ERP), identify process improvements
