SUPPORT CONSULTANT – ENERGY / UTILITIES (M/W/D)
Core
Support consultant for the nts.suite software, assisting energy sector customers with daily challenges in market communication, billing, invoicing, device management, and workforce.
Role type
Support consultant (energy utilities)
Builds
nts.suite software product features
Domain
Energy utilities / Utilities
Deliverable
client delivery
Required skills
ticket management, problem analysis, documentation, remote support tools, prioritization
Preferred skills
technical affinity, self-reliance, teamwork, customer orientation, learning agility
Technologies
Anydesk, Teamviewer
Responsibilities
Handle support tickets across multiple modules, analyze errors and find solutions, document troubleshooting steps, collaborate with developers, prioritize tickets based on customer importance, use remote desktop tools for direct support
Seniority
Entry to Mid-level, hands-on IC