Sachbearbeiter Beschwerdemanagement (m/w/d) - Elternzeitvertretung
On-site
Core
Coordinating and monitoring complaint cases for market partners and customers, handling clarification cases via phone and writing, and maintaining status reports.
Role type
Customer complaint management specialist
Builds
Status reports and oversight of open/closed complaint cases
Domain
Energy sector / Smart metering
Deliverable
dashboards & analysis
Required skills
Analytical thinking, structured work, decision-making, MS Office (Word, Excel, Outlook), German (fluent)
Preferred skills
Team-oriented approach