IT-Benutzerservice Mitarbeiter für den Helpdesk Support (m/w/d)
Core
Provide IT user support via phone and email, manage user accounts and permissions, and resolve hardware/software issues for hospital staff.
Role type
IT Helpdesk Support Specialist
Builds
User accounts, email accounts, and software distribution for hospital workstations
Domain
Healthcare IT
Required skills
Active Directory, Exchange, Windows 11, Office 365, ticketing systems, remote troubleshooting
Preferred skills
Hospital environment experience, clinical application knowledge
Responsibilities
Answer and process service requests and incidents via phone and email, set up user accounts and email accounts, assign permissions, analyze and resolve hardware and software problems remotely, distribute software to workstations, participate in IT projects