Technical Customer Support Agent (m/w/d)
Core
Central technical contact for customers and partners regarding Advancis software solutions for security and building automation, analyzing complex requirements and troubleshooting issues.
Role type
Technical Customer Support Agent
Builds
Support solutions for the WinGuard platform and related software
Domain
Security and building automation software
Deliverable
client delivery
Required skills
Microsoft systems, network technology, databases, protocol analysis, scripting, virtualization, IT security mechanisms, remote troubleshooting tools, documentation
Preferred skills
Experience with integrators, analytical thinking, structured problem-solving
Technologies
WinGuard, TeamViewer, Microsoft systems, databases
Responsibilities
Analyze and resolve complex technical problems with partners and integrators, process and prioritize support tickets, troubleshoot system/network/integration issues via remote sessions, analyze logs and system configurations, document solutions and best practices, collaborate with international partners and internal teams
Seniority
Individual Contributor, mid-level