Kundenberater (m/w/d) Reise
Core
Travel consultant advising customers via phone and email on wellness, Ayurveda, and yoga retreats, guiding them from inquiry to booking.
Role type
Travel consultant (customer service & sales)
Builds
Wellness and health travel packages for individual customers
Domain
Travel & Tourism / Wellness
Deliverable
product features
Required skills
Customer consultation, sales, needs analysis, booking management, customer retention, MS Office, German (fluent), English (good)
Preferred skills
Tourism sales training, GDS systems (TOMA, Sabre, Amadeus), AI tools (Claude)
Responsibilities
Consult customers via phone and email, analyze customer needs to recommend trips, proactively reach out to potential and existing customers, manage bookings including changes and cancellations, upsell additional services or higher-value trips, convert one-time buyers into loyal customers