Teamlead Social Customer Care (m/w/d)
Core
Lead a team responsible for digital dialogues (Community Management, Live Chat, Messaging, Review Management) for established B2C brands, ensuring empathic and effective communication across social media and digital touchpoints.
Role type
Team Lead, Social Customer Care & Community Management
Builds
Digital customer engagement strategies and operational processes for B2C brands
Domain
Digital Marketing & Customer Service
Required skills
Team leadership, Community Management strategy, Social Customer Care, process optimization, digital communication, hands-on dialogue management
Preferred skills
Social Media Management, strategic Community Management
Technologies
Social media platforms, Live Chat tools, Messaging apps, Review management platforms
Responsibilities
Provide functional and disciplinary leadership for a defined team, develop brand-specific community and social care strategies, maintain quality of customer dialogues and service processes, act as a reliable point of contact for the team, engage directly in customer dialogues
Seniority
Mid-level, hands-on IC with team leadership