Mitarbeiter Customer Service After Sales (m/w/d)
Core
Handling and prioritizing national and international customer inquiries, coordinating with sales, and planning maintenance/calibration appointments for measurement devices.
Role type
Customer Service After Sales Specialist
Builds
Service tickets, quotes, cost estimates, and repair orders for precision optical measurement systems.
Domain
Industrial B2B / Optical Measurement Technology
Deliverable
client delivery
Required skills
CRM systems, ERP software, MS Office, B2B customer service, order management, project coordination
Preferred skills
Technical or commercial training, process improvement projects, German (fluent), English (fluent)
Responsibilities
Prioritize customer inquiries, plan maintenance/calibration, create service tickets and quotes, verify orders, support repair orders, coordinate with support/operations, maintain CRM/ERP systems
Seniority
Mid-level, hands-on IC