After Sales Business Developer (all genders) | Kundenservice
Core
Strategically develop and optimize customer service processes and tools for international online marketplaces, focusing on automation and AI integration to improve efficiency and customer satisfaction.
Role type
Senior Business Developer (Customer Service Operations)
Builds
Automated customer service solutions, optimized processes, and new tools for online marketplaces
Domain
E-commerce / Customer Service / Process Optimization
Deliverable
product features
Required skills
Business development, project management, process optimization, data analysis, strategic thinking, stakeholder management, AI/automation tool usage, parallel initiative management
Preferred skills
Experience in customer service, technical affinity, agile environment experience (via careerplan.io/jobs/1363484-after-sales-business-developer-all-genders-kundenservice-at-kaufland-e-commerce-services-g)
Technologies
AI tools, automation tools, data analysis platforms
Responsibilities
Evaluate new tech features for customer service relevance, analyze existing processes to identify optimization opportunities, lead and implement process improvement measures, collaborate with Tech & Product and other departments, ensure operationalization of service requirements
Seniority
Senior, hands-on IC
