Fachinformatiker Systemintegration (m/w/d) IT Support
Core
IT support specialist responsible for hardware/software installation, configuration, maintenance, and troubleshooting for end-users.
Role type
IT Support Specialist (System Integration)
Builds
IT infrastructure stability and user productivity
Domain
IT Services / System Integration
Required skills
Hardware and software installation, troubleshooting, ticket system management, network technology, Vivendi software, Class B driver's license
Preferred skills
Structured ticket processing, system documentation, escalation procedures
Technologies
Vivendi, Ticketing Systems
Responsibilities
Install, configure, and maintain hardware and software; Analyze and resolve IT incidents remotely or on-site; Handle and document support tickets; Escalate complex issues to 2nd Level Support; Perform system updates and maintain documentation; Assist users with technical questions.
Seniority
Mid-Senior, hands-on IC