Kundenberater Reiseversicherung (m/w/d) – Quereinstieg möglich
Core
Provide telephone and written customer support for travel insurance, specifically coordinating medical assistance and emergency care for travelers abroad.
Role type
Customer service representative (travel insurance)
Builds
Medical emergency response and insurance claim coordination for travelers
Domain
Travel insurance and international medical logistics
Deliverable
client delivery
Required skills
Customer service, crisis communication, medical logistics coordination, multi-stakeholder negotiation, shift work adaptability
Preferred skills
Experience in hospitality/tourism/healthcare, empathy, independent work style
Technologies
None stated
Responsibilities
Coordinate medical assistance for customers from initial consultation to global medical emergencies; Support customers individually during illness or accidents 24/7; Coordinate with insurers, international service providers, and partners to ensure smooth processing of hospital stays and medical repatriations
Seniority
Entry-level to mid-level