Consultant ITSM-Digitalisierung (m/w/d)
Core
Digitalization partner for the German Armed Forces (Bundeswehr), focusing on IT Service Management (ITSM) modernization, process automation, and strategy development.
Role type
Senior ITSM Consultant / Digital Transformation Specialist
Builds
Optimized ITSM processes, automation solutions, and digital strategies for military clients
Domain
Defense / IT Service Management / Digital Transformation
Required skills
IT Service Management (ITIL), Business Process Digitalization, Requirements Analysis, Agile Project Management, Stakeholder Management, Strategic Thinking, Analytical Skills
Preferred skills
AI Integration in ITSM, Backend/Cloud Automation (Ansible, Terraform), Project Management Certifications (PMI, Scrum, PRINCE2)
Technologies
Ansible, Terraform, Agile Frameworks
Responsibilities
Analyze ITSM processes for digitalization and automation potential, Define and manage requirements for ITSM business architecture, Support agile teams in solution implementation, Facilitate workshops and coordinate with stakeholders
Seniority
Mid-Senior, hands-on IC
