Senior Service Manager Automation (m/w/d)
Core
Primary digitalization partner for the German Armed Forces (Bundeswehr), delivering stable, secure, and efficient IT services and managing infrastructure management and documentation systems.
Role type
Senior Service Manager (IT Service Management & Automation)
Builds
Central ITSM landscape, automation of services/service chains, and telemetry data collection systems (AIOps)
Domain
Defense / IT Service Management / Automation
Required skills
IT Service Management, ITIL v3, Service Delivery processes, Automation, CI/CD tools, Infrastructure management, Documentation systems
Preferred skills
Understanding of automation tools, workflows, and interface technologies
Technologies
ITSM landscape, AIOps, CI/CD tools
Responsibilities
End-to-end operational and financial responsibility for services, ensuring contract-compliant delivery and service quality, planning and coordinating virtual service teams, steering solution development with architects, providing technical consultation on tools and applications, conducting customer/user meetings and managing relationships with external suppliers