Senior IT Service Manager Collaboration Plattform (m/w/d)
Core
End-to-End Service Management and continuous development of a SharePoint platform (DokMBw) to support the German Armed Forces' digitalization and operational capabilities.
Role type
Senior IT Service Manager (Collaboration Platform)
Builds
Document and Content Management Services for the German Armed Forces
Domain
Defense / IT Service Management / SharePoint
Required skills
IT Service Management (ITIL), SharePoint platform expertise, Project Management, Stakeholder coordination, Budgeting and cost planning, Agile methodology, Virtual team leadership
Preferred skills
PMI, IPMA, Prince2, ITIL certifications, DevSecOps knowledge
Technologies
SharePoint, DevSecOps
Responsibilities
Manage end-to-end ITIL service lifecycle for the SharePoint platform, Lead and coordinate a virtual DevSecOps team and external vendors, Translate business requirements into technical epics and user stories, Plan budgets and manage vendor contracts, Ensure service quality, SLA compliance, and cost efficiency, Drive continuous service improvement based on customer feedback and CSI measures
