IT Service Techniker (m/w/d)
Core
Provide stable, secure, and efficient IT services for the German Armed Forces (Bundeswehr) across 80+ locations, handling on-site support, troubleshooting, and infrastructure projects.
Role type
Senior IT Service Technician (Level 2 Support)
Builds
IT infrastructure stability and user support for military operations
Domain
Defense / IT Operations
Required skills
IT system electronics, ticketing systems, network troubleshooting, hardware relocation, DGUV V3 testing, on-call readiness
Preferred skills
None stated
Technologies
PC, Telephony, LAN, WAN, Ticketing Tools
Responsibilities
Troubleshoot and resolve incidents in PC, telephony, LAN, and WAN environments; Ensure adherence to reaction and resolution timeframes; Execute workstation moves and hardware setup; Act as central second-level support contact; Participate in IT infrastructure development projects; Conduct safety inspections (DGUV V3) and perform on-call duties; Document all activities in tools
Seniority
Junior to Mid-level, hands-on IC