Senior Team Leader (m/w/d)
Core
Leading a team of 10 to ensure stable, secure, and efficient IT services for the German Armed Forces (Bundeswehr) across 50+ locations, from basic operations to combat-ready environments.
Role type
Senior Team Leader (IT Operations)
Builds
IT infrastructure and services for the Bundeswehr
Domain
Defense / IT Operations
Required skills
Team leadership, ITIL, Configuration Management, Database/Asset Management, Service Level Agreement (SLA) management, Change Management, Project planning
Preferred skills
Change Management, Workshop facilitation
Technologies
Ticket systems, CMDB, Asset management systems, BeWiki
Responsibilities
Lead and coordinate a team of 10, plan and execute training, ensure SLA compliance, manage on-site activities, represent BWI as a contact for users and partners, participate in workshops, develop operational tools and processes, support Change Management
Seniority
Senior, hands-on IC with people management