Client Support Associate
Core
Provide technical support for ICE Mortgage Technology software solutions to clients, resolving issues and driving service level attainment.
Role type
Client Support Associate (Technical)
Builds
Client satisfaction and system stability for mortgage technology clients
Domain
Financial Technology (Fintech) / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, CRM documentation, knowledge base utilization, defect identification, multi-tasking, root cause analysis, network troubleshooting tools familiarity, log analyzer tools familiarity, SaaS environment experience
Preferred skills
Adobe Acrobat, Microsoft Office, Windows Desktop/Registry, Client/Server Architecture, Splunk, proactive problem solving, high-pressure composure
Technologies
ICE Mortgage Technology, Adobe Acrobat, Microsoft Office, Windows, Telnet, Traceroute, Ping, Splunk, CRM
Responsibilities
Resolve client software problems, drive service level attainment, manage case backlog, document client interactions in CRM, identify defects and enhancements, use knowledge base and resources for resolution
Seniority
Individual Contributor, Entry to Mid-level
