Operation and Maintenance Engineer – Cloud Operation Services (m/f/d)
Core
Deliver customer onboarding, execute operational tasks on cloud-hosted user platforms, and manage incidents to ensure reliability and availability for automotive/IoT clients.
Role type
Senior IC Cloud Operations Engineer (Automotive/IoT)
Builds
Cloud-hosted user platforms for automotive and IoT clients
Domain
Automotive / IoT / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident management, problem management, SLA/KPI tracking, root cause analysis, cloud connectivity, AWS operational support, Jira Service Management (JSM), process optimization, reporting
Preferred skills
Electric vehicle architecture, infotainment, connectivity, over the air programming, vehicle diagnostics, other cloud platforms
Technologies
AWS, Jira Service Management (JSM)
Responsibilities
Deliver customer onboarding and training support, execute operational tasks on cloud-hosted platforms, perform system monitoring, manage incidents and troubleshooting, support problem management and bug fixes, coordinate with development teams and L3 support, track compliance with SLAs and KPIs, perform root cause analysis, prepare operational reports
Seniority
Mid-level, hands-on IC
