Senior Engineer, Infrastructure Platform
Core
Building and operating high-scale distributed infrastructure platforms to enable rapid, reliable shipping of an AI Customer Agent product.
Role type
Senior Infrastructure Platform Engineer
Builds
Reliability tooling, observability systems, secure deployment pipelines, and AI-native automation for R&D
Domain
SaaS / AI Customer Support / Cloud Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Cloud infrastructure design, distributed systems, infrastructure-as-code, reliability engineering, full-stack debugging, AI tooling integration
Preferred skills
AWS, coding agents, self-authored agent skills, telemetry analysis
Technologies
AWS, coding agents, AI tools
Responsibilities
Automate manual infrastructure work, drive architectural evolution for core systems, own operational reliability and incident response, debug full-stack issues from infrastructure to application, enable product engineers via shared tooling, lead complex infrastructure initiatives from design to production
Seniority
Senior, hands-on IC
