Engineer, Elevated Client Services
Core
Client-facing technical advisor delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients.
Role type
Senior IC client services engineer (mortgage technology)
Builds
Mortgage loan lifecycle solutions, platform integrations, and optimization initiatives
Domain
Financial services / Mortgage technology
Required skills
Encompass platform expertise, complex production troubleshooting, root cause analysis, API integration, workflow configuration, stakeholder management, loan lifecycle knowledge
Preferred skills
AWS, Azure, SQL, JavaScript, .NET, performance monitoring tools (Grafana, Splunk), AI/automation for risk detection
Technologies
Encompass, AWS, Azure, SQL, JavaScript, .NET, Grafana, Splunk
Responsibilities
Resolve complex production issues and manage escalations, guide clients through product adoption and transformation, optimize workflows to reduce funding turn times, support configuration and troubleshooting of Encompass workflows and business rules, advise on optimal product utilization, build partnerships with client stakeholders and internal teams
Seniority
Senior, hands-on IC