Mitarbeiter (m/w/d) Second-Level-Support
On-site
Core
Experienced Second-Level Support specialist handling technical inquiries, system stability, and error resolution for a client.
Role type
Second-Level Support Engineer
Builds
IT support services for enterprise clients
Domain
IT Support / Intralogistics
Required skills
SQL, Oracle PL/SQL, ticketing systems, remote support tools, error analysis, system troubleshooting
Preferred skills
Intralogistics systems experience, English language skills
Responsibilities
Independently resolve technical Level 2 support requests, manage on-call duties for system stability, perform error analysis and fixes via remote access/phone/email, document and improve solutions, coordinate with project teams for process improvement