Mitarbeiter:in Fahrgastinformation Leitstelle (m/w/d)
Core
Ensuring reliable passenger information across all channels during planned disruptions and spontaneous incidents to support public transport operations.
Role type
Passenger Information Operator (Control Center)
Builds
Public transport passenger information systems and communications
Domain
Public transport / Transportation
Deliverable
dashboards & analysis
Required skills
Clear written and verbal communication, Technical understanding of digital information systems, Situational awareness, Structured decision-making under pressure, Team collaboration
Preferred skills
Customer orientation, Flexibility in dynamic situations
Responsibilities
Formulating incident reports and action recommendations for passengers, Managing information channels (apps, website, monitors, announcements), Triggering internal reporting chains, Monitoring information quality and system availability, Occasional external passenger information duties