Bilingual German/English Customer Care Specialist
Core
Provide world-class technical customer assistance via voice, chat, and email to clients in fast-growing tech sectors including social media, e-commerce, gaming, and FinTech.
Role type
Bilingual Customer Care Specialist (Technical Support)
Builds
Customer support interactions for technology clients
Domain
Technology / Customer Experience
Deliverable
client delivery
Required skills
Bilingual English and German, technical support experience, problem-solving, social media savvy, written and verbal communication, independent work, adaptability, background screening willingness, sales experience
Preferred skills
Experience with external systems and PC-based software applications
Technologies
Microsoft Office, internet, external support systems
Responsibilities
Handle customer inquiries via voice, chat, and email; act as a key participant in internal team initiatives; provide feedback and promote collaborative solutions; solve customer problems with a focus on satisfaction; communicate effectively verbally and in writing; work independently and as part of a remote team.
Seniority
Individual Contributor
