Cloud Service Engineer (m/w/d)
Core
Designing and implementing service processes, onboarding customers into managed services, and optimizing service performance through analysis and automation.
Role type
Cloud Service Engineer (Managed Services)
Builds
Service descriptions, onboarding processes, standardized service reviews, and automation for service workflows.
Domain
IT Managed Services / Cloud Infrastructure
Required skills
Microsoft 365, Microsoft Azure, Service process design, Service performance analysis, Automation, Customer communication, German (fluent), English (fluent)
Preferred skills
Cloud architecture knowledge, Self-driven work style, Analytical thinking
Technologies
Microsoft 365, Microsoft Azure
Responsibilities
Create service descriptions and onboarding processes, Analyze customer service performance to identify optimization opportunities, Standardize service reviews and requests to enable automation, Act as the central interface for customer inquiries, Ensure service availability and respond to incidents, Incorporate customer feedback into service improvements