Developer Support Engineer (Singapore)
Core
Troubleshoot API and SDK issues for developers building LLM-powered applications, resolve bugs in Python/TypeScript codebases, and document solutions to improve developer experience.
Role type
Mid-to-senior Developer Support Engineer (IC)
Builds
Fixes for Braintrust's agent observability platform (APIs, SDKs, internal tooling)
Domain
Developer tools, LLM infrastructure, observability
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Python, TypeScript, API/SDK debugging, technical writing, cross-functional collaboration, on-call incident response, stakeholder management
Preferred skills
LLM API experience (OpenAI/Anthropic), observability platforms, ML infrastructure, cloud certifications (Terraform/Kubernetes), PR contributions to production code
Technologies
Python, TypeScript, Slack, email, Braintrust platform, OpenAI, Anthropic, Terraform, Kubernetes
Responsibilities
Diagnose and resolve API/SDK issues in customer codebases, reproduce bugs and collaborate with engineering for fixes, maintain knowledge base documentation, improve support workflows and developer tools, relay customer feedback to product/engineering, participate in on-call rotations, mentor peers on support processes
Seniority
Mid-level to Senior, hands-on IC