Bilingual Chinese/English Customer Care Specialist
Core
Provide world-class customer service via voice, chat, and email for clients in social media, e-commerce, gaming, streaming, food delivery, ride-sharing, HiTech, FinTech, and HealthTech sectors.
Role type
Bilingual Customer Care Specialist (IC)
Builds
Customer support interactions and technical assistance for enterprise clients
Domain
BPO / Customer Experience / Digital Services
Deliverable
client delivery
Required skills
Bilingual English/Chinese, technical support experience, problem-solving, social media savvy, written and verbal communication, independent work, adaptability, background screening willingness, PC/internet/software proficiency, sales experience
Preferred skills
Experience in help desk or IT functions, 1 year sales experience
Technologies
Microsoft Office, external systems, PC-based internet applications