IT-Systembetreuer & Support (m/w/d) – Retail POS Systeme
Core
2nd-Level support and maintenance for self-developed retail POS systems, ensuring technical stability for store operations.
Role type
Senior IC IT Systems Support Engineer
Builds
Retail POS systems and related IT infrastructure
Domain
Retail / Point of Sale Systems
Required skills
Windows OS administration, network troubleshooting, hardware diagnostics, incident management, ITIL processes, technical documentation, user training
Preferred skills
ITIL certification, experience with ticketing systems, knowledge of POS hardware/software integration
Technologies
Windows, POS hardware, ticketing systems
Responsibilities
Analyze and resolve POS system incidents and service requests, coordinate external service providers for rollouts and installations, conduct software and hardware testing, create and maintain technical documentation and knowledge bases, deliver user training sessions, collaborate with development and infrastructure teams
Seniority
Mid-level, hands-on IC