Customer Service Officer
Core
First point of contact for residents, applicants, and stakeholders to resolve tenancy, facilities, and maintenance issues via phone, email, and front reception.
Role type
Customer Service Officer
Builds
Positive, solutions-focused customer experiences for community housing residents and applicants
Domain
Community housing and property management
Deliverable
client delivery
Required skills
multi-channel communication, tenancy and maintenance issue resolution, CRM/database management, data collection and reporting, stakeholder relationship management
Preferred skills
experience with people with complex needs, digital tool proficiency, working with minimal supervision