Bilingual Spanish/English Team Lead
Core
Lead a high-performing team to develop problem-solving, critical thinking, and analytical capabilities for scalable customer experience solutions.
Role type
Team Lead (People Management)
Builds
Scalable customer experience solutions and team capabilities
Domain
Digital CX / BPO / Customer Support
Required skills
People management, campaign/client management, account management, consultative skills, strategic thinking, analytical problem-solving, KPI tracking, corrective action planning
Preferred skills
High-level understanding of customer confidentiality standards, passion for teammate development
Technologies
N/A
Responsibilities
Provide mentorship and career development to team members, implement escalation channels, establish team goals and strategies, identify actionable insights and influence team strategy
Seniority
Mid-level, hands-on IC