Bilingual Italian/English Customer Care Specialist
Core
Bilingual Customer Care Specialist providing world-class support for fashion clients via voice, chat, and email.
Role type
Customer Support Specialist
Builds
Customer support interactions for fashion brands
Domain
Fashion retail / Customer Experience
Deliverable
client delivery
Required skills
Bilingual Italian (C1/C2) and English (C1/C2), technical customer assistance, problem-solving, critical thinking, empathy, clear verbal and written communication, shift flexibility
Preferred skills
Fashion savvy, experience with fashion functions
Technologies
Microsoft Office, PC-based internet and software applications
Responsibilities
Track and follow cases to ensure timely closure, maintain high customer satisfaction, handle inquiries via voice/chat/email, escalate unresolved cases to 2nd level support, process customer and payment details, navigate documentation to resolve issues
Seniority
Entry to Mid-level