Bilingual French/English Customer Care Specialist
Core
Bilingual Customer Care Specialist providing world-class support via voice, chat, and email for fashion and retail clients.
Role type
Customer Support Specialist (Bilingual)
Builds
Customer support interactions and case resolutions for fashion/retail brands
Domain
Fashion/Retail Customer Support
Deliverable
client delivery
Required skills
Bilingual French (C1/C2) and English (C1/C2), technical customer assistance, problem-solving, critical thinking, empathy, clear written and verbal communication, shift flexibility
Preferred skills
Fashion savvy, experience with fashion functions, ability to work independently and in remote teams
Technologies
Microsoft Office, PC-based internet and software applications
Responsibilities
Track and follow cases to ensure timely closure, maintain high customer satisfaction, handle inquiries via voice/chat/email, escalate unresolved cases, process customer and payment details, navigate documentation to resolve issues
Seniority
Entry to Mid-level (1-2 years experience)