Customer Success & Support Specialist (m/w/x)
Core
Bridge between customers, first-level support, and engineering for a B2B SaaS SEO platform; performs deep-dive error analysis, root cause analysis, and translates customer issues into technical requirements for developers.
Role type
Senior IC Customer Success & Support Specialist (Technical)
Builds
Production support workflows, knowledge base articles, and customer onboarding enablement
Domain
B2B SaaS / SEO / Web Technologies
Deliverable
client delivery
Required skills
Root cause analysis, log file analysis, database querying, technical writing, customer onboarding, B2B SaaS support experience, web technology understanding (SEO, URLs, APIs), German (C1/C2), English (B2/C1)
Preferred skills
AI tool usage, structured problem solving (via careerplan.io/jobs/1317137-customer-success-support-specialist-mwx-at-sistrix-gmbh)
Technologies
Log files, databases, modern AI tools, knowledge base systems