Kundenservice-Mitarbeiter (m/w/d)
Core
First point of contact for customers via phone, chat, video, email, or WhatsApp to resolve service requests around liquidity and payments.
Role type
Customer service representative (banking)
Builds
Customer support interactions and payment service resolution
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, payment processing, online banking knowledge, mobile payment support, call center operations, customer retention, cross-selling, team collaboration
Preferred skills
Banking experience, communication skills, problem-solving
Technologies
Online banking platforms, mobile payment systems, chat/video support tools
Responsibilities
Answer customer inquiries via multiple channels (phone, chat, email, WhatsApp), resolve issues related to liquidity and payments, assist customers with online and mobile banking usage, refer customers to specialists for next steps
Seniority
Individual Contributor, entry to mid-level
