Mitarbeiter Technischer Support (m/w/d)
Core
Technical Support Representative handling incoming support inquiries via email and phone for customers in Germany and Austria, developing solutions for specific customer requirements, and providing technical customer training.
Role type
Technical Support Representative
Builds
Cashless payment solutions and business management tools
Domain
Fintech / Cashless payments / Mobile payment
Deliverable
client delivery
Required skills
IT and telecommunications applications knowledge, cashless payment systems and mobile payment interest, Office 365 proficiency, German (fluent), English (good)
Preferred skills
Technical flair, self-driven learning, high resilience (via careerplan.io/jobs/13-009-3E-F61-mitarbeiter-technischer-support-mwd)
Technologies
Office 365 (Outlook, Excel, Word, Teams), Ticketing System, Call Center Software
Responsibilities
Answering technical questions via email and phone, developing and testing solutions for customer-specific requirements, communicating with headquarters/T2 support, troubleshooting existing customer installations, performing administrative tasks, conducting technical customer training, reporting to Tech Support Director
Seniority
Individual Contributor
