IT Field Support Specialist (m/w/d)
Core
On-site IT support specialist providing direct technical assistance, troubleshooting, and digital coaching to employees at furniture retail locations.
Role type
Field IT Support Specialist
Builds
Stable IT operations and user confidence in digital tools across retail stores
Domain
Retail / Workplace IT
Required skills
Windows environment support, Microsoft 365 administration, mobile device management, peripheral troubleshooting, incident analysis, user coaching, change management, proactive problem identification
Preferred skills
IT system integration experience, workplace support background, field service experience
Technologies
Windows, Microsoft 365, mobile devices, printers
Responsibilities
Troubleshoot hardware and software issues at retail locations, provide on-site user training and coaching, act as liaison between stores and central IT, identify recurring issues and implement long-term solutions, support IT rollouts and process changes
Seniority
Mid-level, hands-on IC