Call Center Agent (m/w/d) Inbound technischer Schwerpunkt
Core
Inbound customer service agent handling technical inquiries, product advice, and complaint resolution for existing customers.
Role type
Inbound customer service agent (technical focus)
Builds
Customer satisfaction and retention through technical support and after-sales services
Domain
Retail / Consumer Electronics / Customer Service
Deliverable
client delivery
Required skills
Verbal and written communication, customer-oriented problem solving, service orientation, PC proficiency, technical interest
Responsibilities
Handling incoming customer inquiries via phone and email, managing follow-up calls to resolve issues, advising on products/prices/tariffs and processing orders, handling complaints and grievances, operating customer-specific IT systems