Speditionskaufmann (m/w/d) im Kundenservice Landverkehr
Core
Handling customer inquiries, complaints, and shipment tracking for land transport logistics operations.
Role type
Customer service specialist (land transport)
Builds
Smooth processing of customer orders and shipment status updates
Domain
Logistics / Land transport
Deliverable
dashboards & analysis
Required skills
Customer service experience, experience in consolidated freight (Sammelgut), IT affinity, German (fluent), English (fluent)
Preferred skills
Experience in customer care (phone and written)
Responsibilities
Receive and process customer inquiries and complaints, ensure proactive customer service, communicate with customers and partners on shipment progress, handle loading differences and delivery obstacles, operational processing and monitoring of shipments in the national land transport network, maintain shipment status and monitor express and guarantee products, create reports on shipment status