Mitarbeiter:in Beschwerdemanagement & LKW-Fallprüfung (m/w/d)
Hybrid
Core
Handling customer complaints and reviewing heavy truck (LKW) towing and breakdown cases to ensure fair resolution and process improvement.
Role type
Customer service and case review specialist
Builds
Customer satisfaction and partner network reliability
Domain
Logistics and transportation services
Deliverable
client delivery
Required skills
complaint management, case review, documentation, stakeholder communication, deadline management
Preferred skills
experience in complaint management, pattern recognition in feedback
Responsibilities
Process and evaluate customer complaints and feedback; Review and adjudicate heavy truck towing and breakdown cases; Prepare cases for external technical assessment; Document decisions and ensure quality standards
Seniority
Mid-level, hands-on IC