Teamleitung Kundenbetreuung (m/w/d)
Core
Leading a customer service team to ensure high-quality support and relationship management for Allianz customers.
Role type
Team Lead / Customer Service Manager
Builds
Customer service operations and team performance
Domain
Insurance / Customer Service
Required skills
Team leadership, Staff scheduling, Training & development, Coaching, Project management, MS Office, Change management, Sales experience
Preferred skills
Agile methodologies
Responsibilities
Disciplinarily and professionally lead at least one team, Coordinate and organize team work processes, Ensure compliance with service and quality standards, Support daily operations and potentially acquire new orders, Participate in departmental personnel and cost planning