IT - Service Manager / IT - Service Delivery Manager (all genders)
Core
Central point of contact for business units, customers, internal IT teams, and external service providers regarding the provision and continuous development of IT services.
Role type
IT Service Delivery Manager
Builds
Integrated logistics solutions for the aviation and industrial sectors
Domain
Aviation and Industrial Logistics
Required skills
IT Service Management, Service Delivery Management, IT Operations, stakeholder management, service quality assurance, risk management, service performance analysis, strategic service planning, cross-functional collaboration, ITSM processes, service management tools
Preferred skills
Standardization, knowledge management, user experience design, service maturity improvement
Technologies
ITSM tools
Responsibilities
Build trusting relationships with stakeholders and identify business requirements early, ensure high service quality through transparent steering and active communication, proactively manage service performance, risks, and escalations, analyze service KPIs to derive improvement measures, promote collaboration between local sites and international IT teams, drive strategic service themes like standardization and service maturity
Seniority
Mid-Senior, hands-on IC