Senior Quality Manager (d/m/w)
Hybrid
Core
Operative support for the Quality and Claims Management team, handling escalated customer complaints and coordinating with partner workshops.
Role type
Senior Quality Manager (IC)
Builds
Operational reports and KPIs for the Customer Service team
Domain
Automotive retail / Used car sales
Deliverable
dashboards & analysis
Required skills
Vehicle diagnostics, repair processes, cost estimate validation, claims management, process optimization, KPI analysis, technical training
Preferred skills
Leadership of colleagues, English language skills, Google Workspace
Technologies
Google Workspace
