Kundenberater (m/w/d) Inbound Kundenbindung
Core
Handling inbound customer inquiries via phone for a mobile network provider with a focus on customer retention.
Role type
Customer service representative (inbound)
Builds
Customer service operations for a mobile network provider
Domain
Telecommunications
Deliverable
client delivery
Required skills
German language proficiency, PC skills, communication skills, complaint handling, product knowledge
Responsibilities
Handling inbound customer inquiries via phone, advising on products/prices/plans, processing complaints and claims, operating customer-specific IT systems
