IT-Application Specialist (m/w/d) – E-Commerce & ITSM
Core
Operate and evolve business applications and digital services for an e-commerce platform and ITSM framework, ensuring stable daily operations and process efficiency.
Role type
Application Operations & ITSM Specialist
Builds
Stable e-commerce platform (Shop, CMS, PIM), ITSM operations model, and digital service delivery
Domain
Retail furniture / E-Commerce / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Incident and service request management, application operations, ITSM/ITIL processes (Incident, Problem, Change Management), ticket system proficiency (Xurrent, Jira), knowledge management, process automation, cross-functional collaboration
Preferred skills
E-commerce platform experience, agile development collaboration, self-service support design
Technologies
Xurrent, Jira, Confluence, AS/400, Cloud/On-Premise solutions
Responsibilities
Prioritize and coordinate incident and service request resolution for e-commerce and digital services; troubleshoot and escalate issues to development or partners; operate and optimize business applications (CMS, PIM, interfaces); document known errors and build support knowledge bases; convert recurring incidents into problem management solutions; develop and refine the ITSM-based operations model to reduce manual work; collaborate with Product Owners, Project Managers, and Solution Architects.
Seniority
Mid-level, hands-on IC
