Senior Teamleiter Outbound/Telekommunikation (m/w/d)
Core
Leading a team of customer advisors and junior managers in an outbound telecommunications contact center, driving campaign execution and team performance.
Role type
Senior Team Lead (Outbound/Telecommunications)
Builds
Outbound sales campaigns and customer service operations
Domain
Telecommunications / Contact Center
Required skills
Team leadership, project management, process optimization, data analysis, MS Office, dialer applications, conflict resolution, sales orientation
Preferred skills
Coaching, training, presentation techniques, feedback management
Responsibilities
Leading and mentoring customer advisors and trainees, executing projects (optimizations, coaching, training), monitoring KPIs and reporting, defining campaign processes, preparing and conducting meetings and performance reviews
Seniority
Senior, hands-on IC
