IT Support Specialist (m/w/d)
Core
Central point of contact for employees regarding IT questions and disruptions, ensuring smooth IT operations in a hospital setting.
Role type
1st and 2nd level IT Support Specialist
Builds
Stable IT environment for hospital staff and clinical/administrative applications
Domain
Healthcare / IT Infrastructure
Required skills
Active Directory, Microsoft 365, Windows 10/11, ticketing systems, hardware troubleshooting, mobile device management, MDM, onboarding/offboarding processes, vendor coordination
Preferred skills
Healthcare experience, clinical information systems knowledge
Technologies
Microsoft 365, Active Directory, Windows 10/11, Exchange Online, MDM
Responsibilities
Analyze, prioritize, and resolve support requests via phone, email, and ticketing systems; Manage user accounts and permissions in Active Directory and Microsoft 365; Install and maintain laptops, clients, mobile devices, and peripherals; Coordinate escalations to 2nd and 3rd-level support; Participate in IT rollouts, hardware refreshes, and digitalization projects; Manage on-call availability for IT operations outside business hours
Seniority
Mid-level, hands-on IC